Support & FAQ

The Necklace Shop

Get in touch

We'd love to help. Email us at and we'll get back to you as soon as we can. Telling us your device model and iOS version helps us answer faster.

Frequently asked questions

How do I remove ads?

Open the shop and buy the Supporter Pack. It removes ads for good and adds a thank-you bundle of coins. Bonuses you'd normally earn by watching an ad are then granted instantly.

I bought something โ€” how do I restore it on a new device?

Go to the shop and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase. Non-consumable items like the Supporter Pack restore for free.

How does the Daily Order work?

Every day brings one fresh, hand-tailored order with a bonus reward โ€” and a streak for coming back day after day. Each day's order is unique.

Can I just create freely, without an order?

Yes! Open the Design Studio to craft any necklace you like, save it to your collection, and share it as a pretty card.

How do I turn the music or sound off?

Open Settings from the main menu to adjust music, sound effects, and ambience โ€” or mute them entirely.

Is my progress saved? Can I move it to another device?

Your progress is saved automatically on your device. It is not linked to an account, so it does not currently transfer between devices. Deleting the app clears your saved progress.

What languages are supported?

English, Turkish, French, German, Spanish, Italian, Portuguese, Russian, Arabic, Hindi, Chinese, Japanese, and Korean. The game follows your device language where available.

I found a bug or have a suggestion.

Wonderful โ€” please tell us! Email with what happened and we'll take a look.